Privacy Policy – MIMO Lumière

Last Updated: October 3, 2025

MIMO Lumière (“site”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our site, use our services, or purchase products, including candles, reed diffusers, and room sprays (the “Services”).

We are committed to keeping your personal information safe and respecting your privacy.

For the purposes of this policy, “you” and “your” refer to any user of the site or customer of our Services.

1. Changes to This Policy

We may update this Privacy Policy occasionally to reflect legal, regulatory, or operational changes. The updated version will be published on the site with a revised “Last Updated” date. Continued use of the site constitutes acceptance of these changes.

2. Information We Collect

a) Information you provide directly

Contact information: name, email, phone number, billing and shipping address.
Order information: purchased products, order history, payment details.
Customer support communications: messages sent to our team.

b) Information about site usage

Device type, browser, and operating system;
IP address and approximate location;
Pages visited, time spent, clicks;
Cookies, pixels, and similar tracking technologies.

c) Information from third parties

Payment processors, to process orders;
E-commerce platforms, such as Wix, that support our site;
Marketing and analytics partners to improve services and personalize offers.

3. How We Use Your Information

To process orders, manage shipments, returns, and exchanges;
To send promotional communications and personalize content (with consent or legitimate interest);
To detect and investigate suspicious or fraudulent activity;
To respond to inquiries and improve the site experience.

4. Cookies

We use cookies to improve your experience, remember preferences, analyze traffic, and personalize content. You can manage or block cookies in your browser settings, but this may affect site functionality.

5. Sharing Personal Information

We may share your information with:

Suppliers and service providers acting on our behalf;
Business and marketing partners, with your consent;
Affiliates within our corporate group;
Legal authorities or in connection with business transactions (mergers, sales, bankruptcy).

We do not share sensitive personal information without explicit consent.

6. Security and Retention

We implement technical and organizational measures to protect your data. We retain information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

7. Your Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal information;
Restrict or object to processing;
Withdraw consent for marketing;
Request data portability;
File complaints with relevant authorities.

To exercise your rights, contact us at mimolumiere@gmail.com.

8. Children’s Data

The site and services are not intended for children under 18. We do not knowingly collect personal information from children.

9. International Transfers

Your data may be stored or processed outside your country. For transfers outside Europe, we rely on recognized safeguards, such as the EU Standard Contractual Clauses.